Welcome to ottmans.shop. We are committed to providing every customer with a worry-free shopping experience. If you are not satisfied with the men’s clothing you have purchased, you may request a return, exchange, or refund in accordance with the policy outlined below.
I. Eligibility for Returns and Refunds
To ensure fairness and product quality, requests for returns or refunds are accepted under the following circumstances:
Conditions Eligible for Return:
Return requested within 30 days of receiving the item.
The item exhibits quality issues (e.g., damage, stains, severe defects).
An incorrect item was received (style or size does not match the order).
The item remains in a condition suitable for resale.
Regarding Opened Items:
Whether the item has been opened or remains unopened, a return or refund request may be submitted provided the item remains in a fundamentally intact condition.
II. Non-Returnable Items
Returns or refunds may not be supported in the following cases:
The 30-day return period has expired.
Damage to the item caused by human error or improper use.
Items returned directly without prior authorization.
Items missing original tags, or items in a condition that severely hinders resale.
III. Return Process
If you wish to return an item, please follow these steps:
Contact our customer service via email to submit a return request.
Provide your order number and a description of the issue.
Once your request is approved by customer service, you will receive a Return Authorization and the return shipping address.
Follow the provided instructions to ship the item back to the designated warehouse.
Upon receiving and inspecting the returned item, we will proceed with processing your refund or exchange.
IV. Exchange Policy
If you need to exchange an item for a different size or style:
Please submit your request within 30 days of receiving the item.
The item being exchanged must remain in its original condition (free from severe damage).
Exchanges are subject to current inventory availability; if the requested item is out of stock, a refund will be issued as the primary alternative.
V. Refund Processing Time
Once the returned item has been received and inspected, the refund will be processed within 5–10 business days.
The refund will be credited back to your original payment method.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.
VI. Return Address
Please ship your returned items to the following address (use this address only after confirmation from customer service):
VII. Shipping Costs
For returns initiated due to personal reasons (e.g., change of mind), the return shipping costs are typically borne by the customer.
If the return is due to a product quality issue or an error on our part (e.g., shipping the wrong item), we will cover the return shipping costs.
Thank you for choosing ottmans.shop. We are committed to continuously improving our services to provide you with an even better shopping experience.